Terms and Conditions

Visit Narvik AS is responsible for forwarding your booking to the supplier, who is responsible for delivering the activity, rental equipment, or accommodation in accordance with your booking.

We ensure that you receive relevant information before your arrival date, and our suppliers will contact you if significant changes or cancellations regarding your booking occur. This agreement applies to bookings of accommodation, activities, or the purchase of other products and services, individually or in combination.

Your booking is confirmed when you receive a confirmation email with a reference number. Name and booking reference must be provided to the supplier upon arrival. You must be at least 18 years old to make bookings through Visit Narvik AS.

If you need to contact us before, during, or after your arrival date, we are available Monday to Sunday from 10:00 AM to 4:00 PM. You can reach us by phone at (+47) 769 65600 or email at [email protected].

 

Payment and Security

Payment is processed at the time of booking. Visit Narvik AS is responsible for the transaction and ensuring the correct amount is charged to your account. If the payment is not successfully completed, your booking will not be confirmed.

All personal information is submitted through an encrypted platform (SSL 128-bit), ensuring it is safe to provide personal and credit card details. Only Visit Narvik AS and the supplier of the product you have booked will have access to your name and contact information. This information will be used for booking management (e.g., changes/cancellations) and may be used for market surveys.

 

Cancellations and Changes by the Guest

To cancel or change your booking, contact Visit Narvik AS directly. Cancellations must be made by emailing [email protected].

If the cancellation occurs less than seven days before arrival, you must contact both the supplier and Visit Narvik AS. Visit Narvik AS has no control over the exchange rate calculated for refunds to credit cards and cannot be held responsible for any financial losses.

Please note: Visit Narvik AS does not cover fees for international bank transfers. These fees (approximately NOK 50 per international transfer) will be deducted from the refund amount.

 

Cancellation Deadlines:

  • Cancellations made up to seven days before arrival/start time: Full refund.
  • Cancellations made 3–6 days before arrival: 50% refund.
  • Cancellations made two days or less before arrival/start time: No refund.
  • Any changes made by the guest are considered a cancellation.

 

Cancellations or Significant Changes by Visit Narvik AS

Cancellations or significant changes may occur due to:

  • Circumstances beyond our or the supplier's control, such as weather, technical issues, or labor disputes.
  • Conditions not being met, such as the minimum number of participants (usually two paying participants for most trips).

If such cancellations or changes occur, and you do not accept the alternative offered by the supplier, we will refund 100% of the tour price. To provide the best possible experience, we reserve the right to make minor adjustments to the itinerary due to weather or other conditions.

Visit Narvik AS cannot be held responsible for delays in processing refund payments.

 

Insurance/Cancellation Protection

We strongly recommend that all customers secure comprehensive travel insurance before departure to cover illness, lost luggage, accidents, liability, etc.

 

Our Suppliers

We ensure that our suppliers are paid for the services or products you book through us. Our suppliers are responsible for their part of the program, including complete insurance, permits, equipment, staffing, and compliance with current laws and regulations.

 

Price Categories

The supplier determines the price levels and age limits for child and youth discounts. A student discount requires a valid student ID. A senior discount applies to guests aged 67 and over, with valid documentation.

 

Complaints

Any complaints or claims related to a specific product must be directed at the supplier. Visit Narvik AS is not responsible for individual products but only acts as an intermediary to forward your booking to the supplier. The supplier is responsible for ensuring that safety and product delivery align with the description provided.

Visit Narvik AS is not liable for motion sickness during boat or car trips, nor for Northern Lights sightings or other attractions that depend on weather and natural conditions.

 

Terms and conditions, Narvikfjellet Accommodation

Our terms and conditions are automatically accepted at the time of booking. The conditions apply to the following accommodation: Camp 291 and Basecamp Narvik.

 

1. Order/booking

1.1. The person placing the order must be at least 20 years old.
1.2. Please check the confirmation you receive by e-mail so that it is in accordance with your order.
1.3. A booking is binding as soon as a booking number is assigned to the guest and payment is completed/agreed upon. It is the booker's responsibility to check that arrival and departure date, as well as other information essential to the booking, are correct.
1.4. Group bookings for accommodation must be made in writing to [email protected]
1.5. The client is responsible for providing correct information.

 

2.Payment

2.1. When ordering/purchasing, the amount must be paid in full. The guest shall receive an electronic booking confirmation sent by e-mail to the specified e-mail address.
2.2. Narvikfjellet uses a payment solution from Nets and you can pay with Visa, Mastercard, Maestro, Visa Prepaid, Bankaxcept, Amex.
2.3. When paying on site/drop-in, foreign currency is not accepted.
2.4. When invoicing companies, an organization number and possibly a credit check are required. We operate with a 14-day credit period unless otherwise agreed. Payment by invoice must be agreed upon in advance.
2.5. When invoicing private guests, birth and social security numbers are required. A 14-day credit period also applies. Payment by invoice must be agreed upon in advance.
2.6. No refunds will be given for paid additional products/services that are not used for various reasons.

 

3. Cancellation and modification

3.1. Orders via the internet must be changed/cancelled at the same site as the order was made.
3.2. Extension of stay / booking cannot be guaranteed and is dependent on occupancy. Price may also vary.
3.3. Bookings by phone/e-mail/reception can be changed/cancelled and sent to [email protected].
3.4. Cancellation conditions are the same regardless of how/where the booking is made.
3.5. Cancellation conditions:

 

Basecamp Narvik

3.5.1. Cancellation 0-2 days before arrival: 100% fee (Changes/cancellations must be made by 12:00 PM)
3.5.2. Cancellation 3-7 days before arrival: 50% fee (Changes/cancellations must be made by 12:00 PM)
3.5.3. Cancellation 8 days or more before arrival: 0% fee.

 

Camp 291

3.5.4. Cancellation 0-7 days before arrival: 100% fee (Changes/cancellations must be made by 12:00 PM)
3.5.5. Cancellation 8-14 days before arrival: 50% fee (Changes/cancellations must be made by 12:00 PM)
3.5.6. Cancellation 15 days or more before arrival: 0% fee)
3.6. In case of unforeseen events that cause the stay to be interrupted / truncated, no refund will be given. Narvikfjellet recommends all guests to take out travel insurance in advance of their stay, and that any compensation claims are directed there.

 

4. During your stay

4.1. The accommodation of stay accepts no liability for any self-inflicted personal injuries during the stay.
4.2. The accommodation of stay accepts no liability for damage to buildings / fixtures caused by the guest during the stay.
4.3. The accommodation stay is not responsible for the guest's valuables stored in and around the accommodation.
4.4. Lost items are stored for 3 months in accordance with Norwegian Lost Property Law. Items of higher value are then handed over to the police, while items of lesser value are destroyed. The cost of retrieval or shipping will be charged to the guest. For shipments (both domestic and international), the guest is responsible for ordering and paying for the shipping label, as well as arranging for collection and dispatch of the item. We are responsible for securely packaging the item.
4.5. If the rules in the cabin book (link in the booking and physically available in all cabins) are not followed, this may result in a financial compensation claim for the guest, depending on the extent of the violation.
4.6. If the guest defies the ban on smoking in one of our units a fee will be charged as followed:
4.6.1 Basecamp – NOK 5000 per room and NOK 7000 in the Polar Suite.
4.6.2 Camp 291 – NOK 5000 per small cabin and NOK 7000 per large cabin.
4.7. Accommodation only applies to the number of guests indicated in the booking confirmation.
4.8. As a guest, you are responsible for reading and familiarizing yourself with the practical information for your stay.
4.9. In the situation where a chip or a physical key has been provided to the guest, the guest is required to turn in the chip/key by the end of their stay. In the case where the chip/key has not been delivered by departure a fee will be imposed to the guest:
4.9.1. Physical key NOK 500 4.9.2.Chip NOK 150

 

5. Deviations

5.1. Deviations or defects in ordered goods / services shall be notified immediately so that Camp 291 and Basecamp Narvik can rectify / correct the deviation. More information can be found in the cabin rules.

 

6. Data storage and privacy

6.1. Link to privacy policy on www.narvikfjellet.no.

 

7. Final provisions

7.1. Narvikfjellet AS reserves the right to change the terms and conditions, with immediate effect. The latest version of these Terms will always be available on Narvikfjellet.no.
7.2. The terms and conditions apply from the time of booking until the end of the departure control of the accommodation.

We welcome you to the Narvik region and hope you enjoy a stay filled with Arctic experiences!